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  • Where is your company located?
    To add a new question goOur main office is in Alton, IL founded by a young and passionate Queen who loves to add value to ones app settings and press "Manage Questions" button.
  • Do you have any retail locations?
    Currently not yet, in order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), but we are going to launch our jewelry stores across the United States & Canada soon.
  • Where do you ship to, and how much does shipping cost? "
    We provide FREE Standard Shipping worldwide.Standard (7-10 business days) - FREE; International Standard (7-20 business days) - FREE; DHL (3-5 business days) - $15.00(Free Over $160). For international orders, rates and shipping time differ from country to country, for more details, please visit shiping & Delivery
  • How long until I receive my jewelry?
    Delivery Time= Processing Time + Shipping Time Processing time differs from product to product. Some popular styles can be shipped out within 24 hours, while engraved or custom orders may take up to 3-10 business days. Shipping time depends on the shipping method you selected. For more information, please check Shipping & Delivery.
  • Is the jewelry 100% solid gold or gold-plated?
    Valuable Creationz offer 18k gold finished jewelry. Our products are made out of the highest quality materials, including Brass, 925 sterling silver and then finished 5 times in gold plated with unique craftsmanship. You get the exact same look and feel as a 500 Carat solid gold chain and pendant without dropping $10,000.00 USD.
  • Are the stones real diamonds?
    Our main stone type is Cubic Zirconia Stones, which is an excellent alternative to natural gemstones because it is more scratch-resistant for everyday wear. Unlike natural gemstones that are mined from the earth using large machinery, explosives, and unsafe working conditions, lab-created sapphire was developed to be more durable with better optical characteristics than of a diamond while maintaining an ethical standard to protect our environment.
  • Will this jewelry turn my skin green?
    No, our jewelry will never turn your skin green. We have 5 times 18K gold finish, and it will last for several years. The quality has been verified by International Institution SGS.
  • For the plated jewelry, I worry the color will fade off naturally."
    We have a rigorous quality control process to ensure the quality of all of our jewelry. The plating will not fade off if you take care of your jewelry. You can visit this page: Jewelry Care to learn more. In the rare event that something is wrong with your jewelry, please immediately contact our customer service so we can help solve your problem.
  • How do I make changes after my order has been placed?
    If you notice a mistake with your order after receiving an order confirmation email, please email to If it's after business hours, leave us a clear and detailed message with your name, phone number, and order number if available.
  • The following items can not be Refund, Returned or Exchanged..."
    Custom or personalized orders Items on sale Due to each item being CUSTOM made and can not be resold. Conditions of exchange on non custom items buyers are responsible for return/exchange shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. All items on SALE are FINAL!!!
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